ESSENTIAL JOB FUNCTIONS

General Duties:

• Represent Music in the Mountains as first point of contact in the office and on the phone regarding high-touch customer service, ticket sales and other inquiries.
• Handle Festival Box Office transactions including tickets sales and gift certificates.
• Become familiar with all platforms: Donor Perfect, Tix, Betterworld.org, website, credit card processor, server, Outlook, etc.
• Support the Executive Director (ED) and other staff as needed.

Office Management Support:

• Provide excellent internal and external customer service.
• With Operations Manager, ensure proper working conditions of office equipment and supply levels, including computers, phones, internet, and other utilities.
• Provide operational support for Festival concerts, fundraisers and special events. Including: inventory, organizing supplies, gathering items for events, assisting with candle battery replacement, launder linens, etc.)
• Assist with mailings, name tags, thank you notes, reporting, etc.
• Scan/clip and file newspaper, magazine articles and other relevant media.
• Take weekly responsibility for taking out trash, carrying festival supplies that can be heavy and awkward, cleaning the office such as vacuuming and glass cleaning. etc.

Festival Support:

• Ticketing: sell, batch, file and/or mail when necessary.
• Assist with recording/coordination of RSVPs, will call lists and other varying event support.
• Act as staff point-person for raffle fundraiser.
• Responsible for assembling musicians’ information packets.

QUALIFICATIONS

• Dependable and prompt.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to multi-task.
• Flexible schedule.
• Willingness to learn.
• Proficient in Microsoft Office Suite.
• Demonstrated ability to take initiative and work in an organized manner.
• Demonstrated ability to work efficiently and complete project assignments on time.
• Ability to maintain a high degree of privacy and confidentiality.
• Must be able to lift 50 lbs.
• Must have reliable transportation and a valid driver’s license.
• Must have reliable form of communication (i.e. smart cell phone) for remote contact at concerts, events, etc.

HOW TO APPLY

Please email a letter of interest and resume to Angie Beach, abeach@musicinthemountains.com.

In your letter of interest, please detail the following:

• Why are you interested in working at Music in the Mountains and specifically in this position?
• What skills and experiences do you uniquely bring that will ensure your success in this role?